Shipping & Returns

I gave you the wrong address! How do I reroute a shipment?

No problem, we will make sure the wine gets to you. There is a $20 fee for rerouting shipments if the shipper is able to. Please email us at orders@thewallsvineyards.com with the address you’d like your package to be rerouted to and we will try to get it diverted. 

Due to alcohol shipping laws, it is not possible to reroute packages across state lines: the wine will need to return to us in Walla Walla and be re-shipped. For all packages that are returned to us, we charge the cost of reshipment.

I received a notice that there was a delivery attempt, but I’m out of town. What do I do?

UPS will make three delivery attempts before rerouting the package back to us. If you would like us reroute the package to a local UPS store, email us at orders@thewallsvineyards.com. UPS will hold the package at their pick up location for you for 10 days. 

How do I see which wines I’ve ordered?

Are you a wine club member? If yes, just login to your account to see your order history. 

Not a wine club member? To see your order history, you’ll need to create an account using the email you used to place your order. All of your order history and tracking information will be in your account! 

Why can’t you ship to my state?

We are able to ship to all but 6 states (Delaware, Indiana, New Jersey, Rhode Island, South Dakota, Utah).

Why can’t you ship my wines to me via UPS Ground in July or January?

We want to make sure that you receive your wines in excellent condition and as we intended. Wine is sensitive to temperature extremes and can “cook” if it is exposed to high temperatures. Below freezing, wine can freeze in the bottle and expand, pushing out the cork or breaking the glass bottle.